FAQ & Troubleshooting
Find answers to common questions and solutions to frequent issues.
Common Issues
Windows SmartScreen blocks the installer
This is normal for new software that hasn't built up a reputation with Microsoft yet.
Solution: Click "More info" then "Run anyway". The app is safe - this warning appears for all new unsigned software.
Clicks aren't registering in my application
Some applications ignore software-generated input for security reasons.
Solution: Try enabling "Hardware Input Mode" in Settings. This uses a different method to simulate clicks that works with more applications.
Color trigger isn't firing
The pixel color might be slightly different than when you captured it.
Solutions:
- • Increase the tolerance value (try 20-30)
- • Make sure the target window is in the exact same position
- • Check that nothing is overlapping the trigger point (tooltips, notifications)
- • Recapture the trigger at the same time of day (lighting changes can affect colors)
App shows "Python backend not connected"
The automation engine didn't start properly.
Solutions:
- • Close and reopen Pixel Triggers
- • Make sure no other instance of Pixel Triggers is running
- • Check if your antivirus is blocking Python
- • Try reinstalling the application
Sync isn't working
Your changes aren't appearing on other devices.
Solutions:
- • Check your internet connection
- • Make sure you're signed in on both devices
- • Click "Sync Now" in Settings to force a sync
- • Wait a moment - sync happens in the background
Game Compatibility
⚠️ Important: Many games prohibit automation tools in their Terms of Service. Using Pixel Triggers in games may result in account bans. Always check the game's rules before using automation.
Will Pixel Triggers work with my game?
Pixel Triggers uses standard Windows APIs for automation. It may or may not work depending on how the game handles input. Some games actively detect and block automated input.
Can I get banned for using this?
Possibly, yes. We do not guarantee that using Pixel Triggers is safe in any particular game. Use at your own risk. We are not responsible for any bans or penalties you may receive.
Tips for game automation
- • Try Hardware Input Mode if clicks don't register
- • Add small random delays to appear more natural
- • Don't run automation 24/7
- • Be aware of detection risks in online games
General Questions
Is Pixel Triggers free?
Pixel Triggers offers a free 7-day trial with all features. After the trial, you can purchase a lifetime license or annual subscription. See our pricing page for details.
Does it work on Mac or Linux?
Currently, Pixel Triggers only supports Windows 10 and Windows 11 (64-bit). Mac and Linux support may be added in the future.
Is my data private?
Yes. Your automation patterns, triggers, and sessions are stored locally on your computer. If you sign in, they're also encrypted and stored in the cloud for sync purposes. We do not capture screenshots, record your screen, or log your keystrokes. See our Privacy Policy for details.
Can I use Pixel Triggers on multiple computers?
Yes! Your license is tied to your account, not your computer. Sign in on any Windows PC to access your automation and sync your data.
How do I get a refund?
We offer refunds within 14 days of purchase for unused licenses. Contact support at support@pixel-triggers.com with your order details.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.
Contact SupportPlease include your operating system version, Pixel Triggers version, and a detailed description of your issue.